Refund and Returns Policy
At DiziShop, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our Refund and Returns Policy below.
1. Eligibility for Returns
1.1 Products are eligible for return if they meet the following criteria:
- The product is defective, damaged, or incorrect.
- The product is unused, unwashed, and in its original condition, including packaging, tags, and accessories.
- The return request is initiated within 7 days from the date of delivery.
1.2 Certain products may not be eligible for return, including:
- Perishable goods (e.g., food items, flowers).
- Personal care items (e.g., cosmetics, hygiene products).
- Customized or personalized items.
- Products marked as “non-returnable” on the product page.
2. Return Process
2.1 To initiate a return, please follow these steps:
- Contact our customer support team at support@dizishop.in or call us at +91 8816060879.
- Provide your order ID, reason for return, and any supporting images if applicable.
- Our team will guide you through the return process and provide a return authorization, if applicable.
2.2 Once the return is approved, you will be required to ship the product to our designated address. Please ensure the product is securely packed to prevent damage during transit.
2.3 Return shipping costs:
- If the return is due to an error on our part (e.g., defective or incorrect product), we will bear the return shipping costs.
- For other reasons, the customer is responsible for the return shipping costs.
3. Refund Policy
3.1 Refunds are processed under the following conditions:
- The returned product is received and inspected by our team.
- The product meets the eligibility criteria outlined in Section 1.
3.2 Refund methods:
- For payments made by credit/debit card or net banking, the refund will be credited to the original payment method within [Insert Timeframe, e.g., 5-7 business days].
- For payments made via cash on delivery (COD), refunds will be issued as store credit or to a bank account as per your preference.
3.3 Shipping and handling fees are non-refundable unless the return is due to an error on our part.
4. Exchange Policy
4.1 We offer exchanges for products that meet the return eligibility criteria.
4.2 To request an exchange, follow the return process outlined in Section 2 and specify your exchange preference.
4.3 If the desired product for exchange is unavailable, you may choose between a refund or store credit.
5. Non-Compliance
5.1 Returns that do not comply with this policy (e.g., missing tags, used products) may be rejected, and the product will be shipped back to the customer at their expense.
6. Contact Us
If you have any questions or require assistance with a return or refund, please contact us at:
Email: support@dizishop.in
Phone: [+91 8816060879]
Address: [Sir Chhotu Ram Chowk, Babail Road, Panipat-132103 Haryana]
Last Updated: [14/01/2025]
